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"Thank you for your purchase from the Hoover Outlet Store! If you¡¯re unhappy with your purchase from Hoover within 14 days from the date of purchase, please follow the instructions below for a timely return: 1. Please return your purchase in its original packaging. 2. Secure the bottom portion of this form (below the perforation) to the outside of your package. 3. Clearly copy down your original order number in the space listed below. If your order number is not listed, you will not receive a credit. 4. Mail your item(s) to the address listed on the bottom section of this form. 5. Customer is responsible for shipping costs. Hoover Inc. will not refund any costs the customer incurred during shipping. 6. Credit for your returned item(s) will be issued upon receipt at our warehouse. Please allow approximately 7-10 business days for processing. 7. Once the product has been shipped please contact us back with the tracking information. For any additional questions you have about your purchase please contact Hoover Customer Care at (800) 944-9200from 8:00 a.m. to 7:00 p.m. EST Monday through Friday for assistance.