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- It is critical that the candidate for these roles possess deep knowledge and experience on Chinese and/or Korean cultural behaviour / patterns / customs
- Must be fluent in <Korean + English> or <Mandarin + English>
- Any work or trainee experience related to Integrated resorts or hospitality is an advantage
- College graduate
- Minimum 21 years old (International age)
- Working knowledge of Microsoft Office
- Detail oriented, excellent organization and communication skills.
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POSITION SUMMARY The role will provide assistance operationally to guest facing departments, particularly in performing customer facing duties within the Integrated resorts operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide high standard of customer service considering patron specific preferences and customs.
- Provide Hotel services assistance focusing on Chinese and/or Korean patrons.
- Provide Gaming (operations and marketing) related services focusing on Chinese and/or Korean patrons.
- Serve as resource in terms of information related to nationality customs, habits, of Chinese and/or Korean patrons
- Perform trainings and orientation to team members when needed related to Chinese and/or Korean culture, habits, and behaviour.
- Provide information about facilities, entertainment and benefits of Solaire Resort and Casino.
- Deliver the current promotions and events information to the members and encourage members to join the promotion and events.
- Report any incidents to the Supervisors and direct complaints to appropriate departments and managers.
- Collect feedback from members and customers and report to supervisors in order to improve the service standard and facilities.
- Keep confidentiality of all necessary policies and customer information.
- Other tasks related to casino / Integrated resort operations as needed by the department.
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18 months contract With housing provided (°è¾à±â°£ ¸¸·á ÈÄ Á¤±ÔÁ÷ Àüȯ°¡´É)
±Ù¹«Áö: Çʸ®ÇÉ ±Ù¹« (Tambo Entertainment City, 1 Aseana Ave, Parañaque, 1701 Metro Manila)
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