7/5 stacksocial 로제타스톤 구입할 때 같이 트라이얼로 받았던 vpn 프로그램이 결제가 된 분들이 계신 것 같은데,

저 역시 문자 받자마자 메일로 내용을 보냈고, 아래와 같이 답변을 받았습니다.

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Thanks for writing in!

Your purchase **15966067** made on **Jul 05, 2020** included a 14 day trial offer to the 'Vault Subscription' offer featuring: NordVPN, Dashlane, Degoo, Panda and Adguard.

This free trial expires 14 days after purchase at which time you will be charged $99/year for the full subscription service. To avoid being charged, customers may cancel anytime before the trial expires.

It appears that the referenced charge is for the annual subscription services as our records do not indicate a cancellation was processed prior to the the conclusion of the 14 day trial.

We understand that you may have been unaware of this and this charge might have been a surprise to you. We sincerely apologize for any inconvenience or misunderstanding.

I've gone ahead and cancelled your membership at this time.

If you enjoyed your trial offer and would be interested in a monthly offering of the Vault Subscription featuring: NordVPN, Dashlane, Degoo, Panda, and Adguard - CLICK HERE*

*new users only: you will need to use a new email address to register if you've previously signed up with a trial offer

If you have any additional questions or comments, please don't hesitate to ask. We're always here to help!

Have a great day!

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그런데 그 후로도 계속 취소는 되지 않고 있어서 이틀에 한번꼴로 이메일을 보내고 있는데 답이 없네요.

혹시 정상적으로 취소된 분 계신가요?