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[09:17:36 AM]Thanks for chatting with Walmart.com! I’m Annie A. and I’ll be assisting you today.
[09:17:42 AM]Stephen Yoo: Hey Annie!
[09:18:35 AM]Annie A.: Hi Stephen ! Thank you for bringing this to our attention. I apologize your order was cancelled. However, I'll be happy to help.
[09:18:41 AM]Stephen Yoo: So basically I tried to order one $50 iTunes gift card here but my orders got canclled right away
[09:18:43 AM]Stephen Yoo: oh cool!
[09:20:03 AM]Annie A.: Thank you for sharing me this. For me to provide you with the correct information, I have some questions. Have you changed your email or password recently?
[09:20:19 AM]Stephen Yoo: nope! literally signed up about 10 min ago
[09:21:13 AM]Annie A.: Thank you! I apologize for this! I'm so sorry your order canceled. All orders go through an automated security check to prevent unauthorized use of your payment method. Your order may have been canceled in error. I can challenge the cancellation to alert our validation team to manually review your order, but it will require a new order to be placed.
[09:21:18 AM]Annie A.: I am challenging this cancellation right now. Please wait at least 30 minutes, but no longer than 24 hours to place your new order. Keep in mind, you must use the same device and Walmart account to place your new order
[09:21:47 AM]Stephen Yoo: So okay, I just need to wait about 30min and try purchasing it again right? and thats it?
[09:22:18 AM]Annie A.: That is correct, you will need to use the same payment method, email address, billing and shipping address.
[09:22:39 AM]Stephen Yoo: got it. Thanks Annie! would you mind sending this chatlog to @gmail.com?
[09:23:42 AM]Annie A.: I will be happy to send this chat transcript to your email. I noticed that you used a Visa and a Master Card. Which is your preferred payment method?
[09:23:57 AM]Stephen Yoo: Mastercard please :)
[09:24:03 AM]Stephen Yoo: oops sorry
[09:24:04 AM]Stephen Yoo: Visa please
[09:24:10 AM]Annie A.: Perfect! I will do so!
[09:24:48 AM]Annie A.: Just to make sure everything is solved, is there anything else I can assist you with today, Stephen?
[09:25:13 AM]Stephen Yoo: nope! have a nice day
[09:25:15 AM]Stephen Yoo: Customer has ended the conversation
[09:25:15 AM]'Stephen Yoo' disconnected ('Concluded by End-user').

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